ConnectWise RMM, formerly known as LabTech, is a remote monitoring and management (RMM) software that enables managed service providers (MSPs) to monitor, manage, and secure their clients’ IT infrastructures remotely. ConnectWise RMM offers a comprehensive suite of features, including patch management, remote control, antivirus/anti-malware protection, and network monitoring.
ConnectWise RMM is priced on a per-device basis, with pricing tiers based on the number of devices being managed. The entry-level tier, which includes basic monitoring and management features, starts at $1 per device per month. The mid-tier, which includes more advanced features such as patch management and remote control, starts at $2 per device per month. The top-tier, which includes all of the features offered by ConnectWise RMM, starts at $3 per device per month.
ConnectWise RMM is a popular choice for MSPs because it is a comprehensive and affordable RMM solution. ConnectWise RMM is also easy to use and can be customized to meet the specific needs of each MSP.
ConnectWise RMM Pricing
ConnectWise RMM pricing is a key consideration for managed service providers (MSPs) looking to implement a remote monitoring and management (RMM) solution. The cost of ConnectWise RMM can vary depending on the number of devices being managed, the features required, and the level of support needed.
- Per-device pricing: ConnectWise RMM is priced on a per-device basis, with pricing tiers based on the number of devices being managed.
- Feature tiers: ConnectWise RMM offers three feature tiers, with each tier offering a different set of features and functionality.
- Support tiers: ConnectWise RMM offers three support tiers, with each tier offering a different level of support and response time.
- Add-ons: ConnectWise RMM offers a number of add-ons, such as endpoint protection and backup and disaster recovery, which can be purchased in addition to the base RMM package.
- Volume discounts: ConnectWise RMM offers volume discounts for MSPs that manage a large number of devices.
- Free trial: ConnectWise RMM offers a free trial so that MSPs can try the software before they buy it.
When evaluating ConnectWise RMM pricing, MSPs should consider the following factors:
- The number of devices being managed
- The features required
- The level of support needed
- The budget
By carefully considering these factors, MSPs can choose the ConnectWise RMM pricing plan that best meets their needs.
Per-device pricing
Per-device pricing is a common pricing model for remote monitoring and management (RMM) software, including ConnectWise RMM. This means that the cost of the software is based on the number of devices that are being managed. This pricing model is simple and easy to understand, and it allows MSPs to budget for their RMM software costs based on the size of their client base.
The number of devices being managed is a key factor in determining the cost of ConnectWise RMM. MSPs should carefully consider the number of devices that they need to manage when choosing a pricing tier. MSPs can also save money by bundling their RMM software with other services, such as endpoint protection or backup and disaster recovery.
Per-device pricing can be a cost-effective option for MSPs that manage a small number of devices. However, MSPs that manage a large number of devices may find that per-device pricing is too expensive. In this case, MSPs may want to consider a flat-rate pricing model or a volume discount.
Feature tiers
When evaluating ConnectWise RMM pricing, it’s important to consider the feature tiers that are available. ConnectWise RMM offers three feature tiers: Basic, Advanced, and Complete.
- Basic: The Basic tier includes essential features such as remote monitoring and management, patch management, and antivirus/anti-malware protection.
- Advanced: The Advanced tier includes all of the features in the Basic tier, plus additional features such as remote control, network monitoring, and backup and disaster recovery.
- Complete: The Complete tier includes all of the features in the Advanced tier, plus additional features such as endpoint detection and response (EDR) and security information and event management (SIEM).
The cost of each feature tier varies depending on the number of devices being managed. MSPs should carefully consider the features that they need when choosing a feature tier. MSPs can also save money by bundling their RMM software with other services, such as endpoint protection or backup and disaster recovery.
Support tiers
The level of support that an MSP needs is a key factor to consider when choosing a ConnectWise RMM pricing plan. ConnectWise RMM offers three support tiers: Basic, Advanced, and Complete.
- Basic: The Basic support tier includes phone and email support during business hours.
- Advanced: The Advanced support tier includes 24/7 phone and email support, as well as access to a dedicated support engineer.
- Complete: The Complete support tier includes all of the features in the Advanced support tier, plus access to a dedicated account manager.
The cost of each support tier varies depending on the number of devices being managed. MSPs should carefully consider the level of support that they need when choosing a support tier. MSPs can also save money by bundling their RMM software with other services, such as endpoint protection or backup and disaster recovery.
Add-ons
ConnectWise RMM add-ons are additional modules that can be purchased to extend the functionality of the base RMM package. These add-ons can provide MSPs with a wider range of services to offer their clients, which can help them to increase their revenue and improve their profitability.
The cost of ConnectWise RMM add-ons varies depending on the specific add-on and the number of devices being managed. MSPs should carefully consider the add-ons that they need when choosing a pricing plan. MSPs can also save money by bundling their RMM software with other services, such as endpoint protection or backup and disaster recovery.
Here are some examples of how ConnectWise RMM add-ons can be used to improve the efficiency and profitability of an MSP:
- Endpoint protection: Endpoint protection add-ons can help MSPs to protect their clients’ devices from malware, viruses, and other threats. This can help MSPs to reduce the risk of their clients’ devices being compromised, which can lead to lost data, downtime, and other problems.
- Backup and disaster recovery: Backup and disaster recovery add-ons can help MSPs to protect their clients’ data from loss due to hardware failure, natural disasters, or other events. This can help MSPs to ensure that their clients’ data is always available, which can help to reduce the risk of lost productivity and revenue.
By carefully considering the ConnectWise RMM add-ons that they need, MSPs can choose a pricing plan that meets their specific needs and helps them to improve their efficiency and profitability.
Volume discounts
Volume discounts are an important component of ConnectWise RMM pricing. MSPs that manage a large number of devices can save money by purchasing a volume discount plan. This can help MSPs to reduce their overall costs and improve their profitability.
ConnectWise RMM offers a variety of volume discount plans, depending on the number of devices being managed. MSPs can save up to 20% on their ConnectWise RMM subscription by purchasing a volume discount plan.
To qualify for a volume discount, MSPs must have a minimum number of devices under management. The minimum number of devices varies depending on the specific volume discount plan.
MSPs should carefully consider their ConnectWise RMM pricing options before choosing a plan. By taking advantage of volume discounts, MSPs can save money and improve their profitability.
Free trial
ConnectWise RMM offers a free trial so that MSPs can try the software before they buy it. This is an important component of ConnectWise RMM pricing because it allows MSPs to evaluate the software before they commit to a purchase. This can help MSPs to make an informed decision about whether or not ConnectWise RMM is the right RMM solution for their business.
The free trial includes all of the features of the paid version of ConnectWise RMM. This allows MSPs to get a full understanding of the software’s capabilities before they buy it. The free trial is also a great way for MSPs to test the software’s compatibility with their existing systems and infrastructure.
MSPs can sign up for a free trial of ConnectWise RMM by visiting the ConnectWise website. The free trial is available for 30 days.
FAQs about ConnectWise RMM Pricing
ConnectWise RMM pricing can be a complex topic, with many different factors to consider. Here are some of the most frequently asked questions about ConnectWise RMM pricing:
Question 1: How is ConnectWise RMM priced?
ConnectWise RMM is priced on a per-device basis, with pricing tiers based on the number of devices being managed. The entry-level tier starts at $1 per device per month, the mid-tier starts at $2 per device per month, and the top-tier starts at $3 per device per month.
Question 2: What are the different pricing tiers for ConnectWise RMM?
ConnectWise RMM offers three pricing tiers: Basic, Advanced, and Complete. The Basic tier includes essential features such as remote monitoring and management, patch management, and antivirus/anti-malware protection. The Advanced tier includes all of the features in the Basic tier, plus additional features such as remote control, network monitoring, and backup and disaster recovery. The Complete tier includes all of the features in the Advanced tier, plus additional features such as endpoint detection and response (EDR) and security information and event management (SIEM).
Question 3: What is the cost of each pricing tier?
The cost of each pricing tier varies depending on the number of devices being managed. MSPs can get a quote from ConnectWise by visiting the ConnectWise website or by contacting a ConnectWise sales representative.
Question 4: Are there any discounts available for ConnectWise RMM?
Yes, ConnectWise offers volume discounts for MSPs that manage a large number of devices. MSPs can also save money by bundling ConnectWise RMM with other services, such as endpoint protection or backup and disaster recovery.
Question 5: What is the best pricing tier for my business?
The best pricing tier for your business will depend on the number of devices you need to manage and the features that you need. MSPs should carefully consider their needs before choosing a pricing tier.
Question 6: How can I get started with ConnectWise RMM?
MSPs can get started with ConnectWise RMM by signing up for a free trial. The free trial includes all of the features of the paid version of ConnectWise RMM. MSPs can also contact a ConnectWise sales representative to learn more about the software and pricing.
These are just a few of the most frequently asked questions about ConnectWise RMM pricing. For more information, please visit the ConnectWise website or contact a ConnectWise sales representative.
Disclaimer: The information provided in this FAQ is for general informational purposes only and should not be construed as professional advice. MSPs should consult with a qualified professional before making any decisions about their ConnectWise RMM pricing strategy.
Tips for Choosing the Right ConnectWise RMM Pricing Plan
ConnectWise RMM is a powerful and flexible RMM solution, but it can be difficult to know which pricing plan is right for your business. Here are a few tips to help you choose the right plan:
Tip 1: Consider the number of devices you need to manage.The number of devices you need to manage is a key factor in determining the cost of your ConnectWise RMM plan. ConnectWise RMM offers three pricing tiers: Basic, Advanced, and Complete. The Basic tier starts at $1 per device per month, the Advanced tier starts at $2 per device per month, and the Complete tier starts at $3 per device per month.Tip 2: Consider the features you need.ConnectWise RMM offers a wide range of features, from basic remote monitoring and management to advanced features such as endpoint detection and response (EDR) and security information and event management (SIEM). The features you need will depend on the size and complexity of your IT environment.Tip 3: Consider your budget.ConnectWise RMM is a premium RMM solution, and it comes with a premium price tag. However, there are several ways to save money on your ConnectWise RMM subscription. For example, you can purchase a volume discount if you manage a large number of devices. You can also save money by bundling ConnectWise RMM with other services, such as endpoint protection or backup and disaster recovery.Tip 4: Take advantage of the free trial.ConnectWise RMM offers a free trial so that you can try the software before you buy it. This is a great way to make sure that ConnectWise RMM is the right RMM solution for your business.Tip 5: Talk to a ConnectWise sales representative.If you’re not sure which ConnectWise RMM pricing plan is right for you, talk to a ConnectWise sales representative. They can help you assess your needs and choose the plan that’s best for your business.
Conclusion
ConnectWise RMM pricing is a complex topic, with many different factors to consider. However, by following the tips in this article, you can choose the right pricing plan for your business.
ConnectWise RMM is a powerful and flexible RMM solution, and it can help you to improve the efficiency and profitability of your MSP. By taking the time to choose the right pricing plan, you can get the most out of your ConnectWise RMM investment.